[Intro]

At 2:04 on Tuesday
The payroll gateway failed
Ben opened up the service page
And typed what every log revealed

[Verse]

"I can reproduce the error
On three accounts and two machines
The payment file is overwritten
When the regional code is fifteen
Production impact: critical
Escalate this case right now"
A green reply pings back at once:
"Thank you for contacting OmniCore"

[Chorus]

Please contact sales
For the service that you need
Please contact sales
For a faster guarantee
Support can read the details
But support cannot proceed

[Verse]

Ben selects the live assistance
A chatbot asks him for his name
Then asks if he has cleared the cache
And asks the thing again
He types, "The batch corrupts the records"
It answers, "I understand"
Then offers him a training video —
He asks for an actual hand

[Chorus]

Please contact sales
For the service that you need
Please contact sales
For a faster guarantee
Support can read the details
But support cannot proceed

[Organ Interlude]

[Verse]

At last a human joins the chat:
"Hello, my name is Dean"
Ben sends the logs, the steps, the time
And everything he's seen
Dean says, "This looks like configuration,
Outside our normal scope —
But Sales can offer architecture
And a workshop full of hope"

[Bridge]

No engineer. No open line.
No owner with authority.
Just contract maps and service tiers
And packaged availability.

[Breakdown]

The system's down. The invoice runs.
The clock records each failed attempt.
They sold a cure, then sold the right
To ask if anyone was sent.

[Final Chorus]

Please contact sales
Where the technical trail ends
Please contact sales
Where the sales process begins
Support has closed the doorway
Till another order clears

[Outro]

At 4:19 the gateway fails
At 4:20 comes the mail:
"Your interest matters deeply —
A representative will call"

Ben watches payments gather
In a queue against the wall